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Refund Policy

Last Modified May 4, 2026

This Refund Policy is provided by TLabs ltd ("TLabs," "we," "our," or "us").

Thank you for using our Services. We want you to have a positive experience while exploring our products and services. Please read this Refund Policy to understand the terms regarding transactions made with us.

1. Quality Guarantee

We stand by the quality of our products and Services. If you experience a defect or a service that is significantly different from its description, please contact us within 14 days from the date of purchase at [email protected]. We will evaluate the situation and, at our discretion, may offer a credit, replacement, rectification of the service provided, or a refund. Refund requests are handled case by case, and we aim to resolve requests within 7 business days.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:

  • Your subscription remains active until the end of the current billing period;
  • You will not be charged for subsequent billing periods after cancellation; and
  • Unused portions of a billing period are generally non-refundable unless otherwise required by applicable law.

3. Right of Withdrawal (EEA, UK, and Swiss Users)

If you are a consumer residing in the European Economic Area, the United Kingdom, or Switzerland, you may have the right to withdraw from a purchase within 14 days of the transaction date without giving any reason, in accordance with applicable consumer laws.

To exercise this right, send a clear statement to [email protected] before the 14-day period expires. Upon receiving a valid withdrawal request, we will process the refund without undue delay and no later than 14 days from the date we are informed of your decision, using the same payment method used for the original transaction where possible.

By using the Services immediately after purchase and expressly consenting to performance of the digital service before the withdrawal period expires, you acknowledge that you may lose your right of withdrawal once the digital content or service has been fully provided.

4. Cryptocurrency Purchases

Due to cryptocurrency volatility and the irreversibility of blockchain transactions, payments made with cryptocurrency are final and non-refundable, except where prohibited by applicable law.

5. Chargebacks

If you have a concern about a charge, contact us at [email protected] before initiating a chargeback. Filing a chargeback without first contacting us may result in account suspension pending investigation. We reserve the right to dispute chargebacks we believe are fraudulent or unwarranted.

6. How to Request a Refund

For refund inquiries or requests, contact [email protected] with your account email, a description of the issue, and any supporting documentation.

Contact Us

If you have questions about the Services or this Refund Policy, contact us at [email protected].

Des questions ? Contactez [email protected]